Update - Microsoft is actively investigating this as a high-priority issue. A fix is in progress, and updates will be shared as they become available. In the meantime, please use the provided workaround
Sep 18, 2025 - 09:44 UTC
Identified - A recent update to Microsoft Office (version 2507) has introduced a compatibility issue that affects taskpane JavaScript add-ins. This is not a bug in our product, but a known issue in Microsoft’s Office platform. You can follow the official tracking here: https://github.com/OfficeDev/office-js/issues/5979.
Error: - Admin managed Add-in fail to load after Office upgrade with "You don't have permission to use this add-in"
After clearing the cache, restart the Office application and try again.
Additional Notes: - This issue is under investigation by Microsoft. - We will update this page as soon as a fix is released. - No changes have been made to our add-in or deployment process.
Sep 12, 2025 - 07:08 UTC
Office add-in
Operational
90 days ago
100.0
% uptime
Today
Teams add-in
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
SCIM
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Sep 18, 2025
Unresolved incident: Microsoft Office Update Issue Affecting Taskpane Add-ins.